Cloud 9 Heat and Air cloud9heatandair.com Last Updated: April 2026
What This Is
This Privacy Policy explains what information Cloud 9 Heat and Air collects when you visit our website or contact us for service, how we use that information, and what your rights are. We keep it straightforward and honest.
What We Collect
When you visit this website or reach out to us, we may collect:
- Your name, phone number, and email address when you fill out a contact or quote form
- Your home or business address when requesting a service estimate or scheduling work
- Information about your current HVAC or water heater system when you describe your service needs
- Basic website usage data such as pages visited, time on site, and device type through standard analytics tools
- Any information you voluntarily share in messages or calls
We do not collect payment information through this website. Payments and financing are handled through secure third party systems.
Why We Collect It
We use your information to:
- Respond to your quote request or service inquiry
- Schedule and confirm appointments
- Communicate about ongoing or completed work
- Send information about rebates, financing options, or relevant promotions if you have opted in
- Improve our website and understand how customers find and use it
We do not sell your information. We do not share it with advertisers. We do not use it for any purpose beyond delivering our services and communicating with you directly.
Who We Share It With
We may share your information with:
- Trusted third party service providers who help us operate our business, such as scheduling software, CRM tools, or financing partners. These providers are only given what they need and are not authorized to use your data for their own purposes.
- Government agencies or permit offices where required to complete licensed work
- Legal authorities if required by law
Analytics
This website uses standard analytics tools to understand how visitors use our site. This data is aggregated and does not identify you personally. It helps us make the website more useful and improve how we reach homeowners who need HVAC services.
Cookies
This website may use cookies to improve your browsing experience and remember your preferences. You can disable cookies through your browser settings at any time. Some features of the site may not function as intended without cookies enabled.
How Long We Keep Your Information
We keep your information for as long as it is needed to deliver our services and meet legal or business requirements. If you request a quote and no service takes place, your information is removed from our active records within a reasonable period. Customer records related to completed installations or replacements are kept for warranty and compliance purposes.
Your Rights
You have the right to:
- Ask what personal information we hold about you
- Request that we correct any inaccurate information
- Request that we delete your information, subject to legal retention requirements
- Opt out of any marketing communication at any time
To exercise any of these rights, contact us directly by phone or through the website.
Security
We take reasonable and appropriate steps to protect the information you share with us. While no system is entirely risk-free, we treat your personal data with the same care and attention we bring to every installation we complete.
Children
This website is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this policy when needed. The current version will always be on this page with the date it was last updated. Continuing to use this website after an update means you accept the revised policy.
Contact
If you have questions about this Privacy Policy or how your information is handled, contact us at: Phone: 206-750-5042 Website: cloud9heatandair.com/contact
